REFUND POLICY

At Dejavu Electric, we strive to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we're here to help. This Refund Policy outlines the terms and conditions for refunds on products purchased from our online store at www.dejavuelectric.com, shipping to both the USA and Jamaica.

Returns

Eligibility

To be eligible for a return, your item must be:

- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
- Returned within 30 days of the delivery date.

Non-Returnable Items

The following items cannot be returned:

- Custom or personalized products.
- Gift cards.
- Items marked as final sale.
- Products that have been used, installed, or modified.

Return Process

How to Initiate a Return

1. Contact Us: Email us at dejavuja876@gmail.com or call us at 876-538-8953 with your order number and details about the product you would like to return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send your item back to us.
3. Shipping: Pack the item securely in its original packaging and include the RA number. You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Refunds

Processing Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Timeframe

Refunds may take up to 14 business days to process after we have received and inspected your returned item. The exact time frame may vary depending on your payment provider.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please:

1. Check your bank account: It may take some time before your refund is officially posted.
2. Contact your credit card company: Processing time varies between financial institutions.
3. Contact your bank: There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us via the contact us form on this website.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with details of the issue.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions about our Refund Policy, please contact us at:

dejavuja876@gmail.com or call us at 876-538-8953

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By making a purchase on our Site, you agree to this Refund Policy. Thank you for shopping with Dejavu Electric.